Technical Support Specialist with over 11 years in the technology and BPO industry, complemented by nearly 3 years of experience in Quality Assurance (Manual) and Problem Management. Experienced in manual testing, defect lifecycle management, regression testing, and conducting root cause analysis to improve system performance and service quality.
In my years of experience I have learned how to work without constant supervision. I make sure to exhaust all possible answers while trying to get a resolution done before checking in with a supervisor/manager. Working on a time table, being organized is one of the things I'm also good at. Paying close attention to details, making sure requirements are met is also one of the things I guarantee before I finish a task.
