Operations and Systems leader with 20+ years of experience in service-based businesses, operations management, and automation.
My background is in IT and Computer Science, and for the past two decades I’ve worked across multiple industries where execution, structure, and reliability mattered more than buzzwords.
I specialize in taking existing businesses, learning their systems fast, fixing operational gaps, and running operations as if the business were my own.
What I Do Best
I help founders and companies who already have traction but need:
Structure
Process
Accountability
Scalable operations
My strength is owning operations end-to-end, not just “managing tasks.”
Core Expertise:
System Design - Notion and AI Automation
Operations Management & Business Execution
Project Management (service & operations-driven)
SOP creation, documentation, and enforcement
Team hiring, onboarding, and training
KPI tracking, dashboards, and performance management
Automation using tools like Zapier, CRM systems, and internal workflows
Client success, fulfillment pipelines, and delivery oversight
Industries I’ve Worked In
I’ve handled operations in:
Property rental & property management
Construction & renovation
Real estate
Moving & logistics services
E-commerce (D2C & team-based sales operations)
Multimedia & digital services
This range matters because service businesses all break in similar places — fulfillment, communication, accountability, and scale. I fix those.
Recent Senior Experience (Most Relevant)
Chief Operating Officer (Nearly 2 Years)
As COO, I ran the entire operational engine of the company.
I was responsible for:
Designing and enforcing business workflows
Building SOPs from scratch
Hiring and managing teams
Client success and service delivery
Contracts, partnerships, and operational decision-making
Providing finance documentation and reports for accounting teams
Finance execution was handled by a dedicated finance staff — everything else operationally ran through me.
Operations Manager & Training Lead – MDP E-commerce (Almost 3 Years)
This role is highly relevant for service and operations-heavy businesses.
I managed and trained 40–50 online operators, covering:
Sales operations & marketing execution
Sales training for new online operators
Training lead for sales specialists
Social media marketing (Facebook, TikTok, website workflows)
Training social media support teams
Zoom training & performance motivation sessions
Delivery tracking & sales monitoring
Customer follow-ups for satisfaction and retention
Direct customer support via text and calls
This role required discipline, systems, and consistency, not creativity chaos.
How I Work
I’m at my best in companies that already have:
A service or product that works
Existing systems or processes (even messy ones)
My approach:
Study the current system
Absorb and master how it actually runs
Identify bottlenecks and inefficiencies
Improve processes without breaking operations
Execute relentlessly
If given the opportunity, I don’t just fill a role — I own it.
Who I’m a Fit For
You’ll get the most value fro----------- if you:
Run a service-based or operations-heavy business
Want structure, accountability, and scale
Prefer execution over constant brainstorming
Need someone who can run operations without hand-holding
I’m not a beginner VA, and I’m not a task-only freelancer.
I’m an operations owner inside your business.
Let’s Work Together
If you’re looking for someone who:
Thinks in systems
Understands service businesses deeply
Can step into operations and stabilize them fast
I’d be happy to discuss how I can support your business.
