Hi, are you looking for a Medical Virtual Assistant who can reduce your workload, improve accuracy, and handle insurance tasks efficiently—without constant supervision?
My name is Hazel, and I’m a HIPAA-certified Medical Virtual Assistant with over three years of experience supporting U.S. healthcare providers, billing teams, and insurance companies across medical, behavioral health, dental and vision.
In my previous role, I handled 40 to 50 calls daily focused on insurance verification, eligibility checks, claims follow-ups, and billing inquiries—while maintaining 100 percent quality scores and strict HIPAA compliance. Beyond task execution, I bring strong communication, critical thinking, problem-solving skills, allowing me to resolve claims issues efficiently, clarify complex insurance details, and support providers with minimal supervision.
I’m experienced in using EHR/EMR systems like OpenEHR and SimplePractice for patient charting and documentation , healthcare insurance portals & platforms to verify eligibility, check claims status, and benefits review. I’ve also worked with tools like:
– Microsoft Office, Google Workspace, and Zoom for daily coordination. I am highly tech-savvy and quick to adapt with new systems or platforms.
What sets me apart is my ability to work in high-volume environments while staying detail-oriented and organized. I can confidently support:
– Insurance verification
– Claims follow-ups and denial resolution
– Appointment scheduling and patient coordination
– Accurate EHR documentation and chart updates
– Prescription refill requests and medication coordination
– Prior authorizations and referrals processing
I understand that in healthcare, accuracy and reliability are critical. That’s why I focus on delivering error-free work, clear communication, and dependable support to both providers and patients.
If you’re looking for someone proactive, reliable, and ready to contribute immediately—I’d love to support your team.
Thank you, and I look forward to working with you.
