I've been working in a call center for three consecutive years. I'm trained to handle calls from US clients to help them book a flight, hotel, car rental or combination of these reservations. I answered different customer's queries about their preferred hotel or vacation, addressed their hesitation in not booking and demonstrated world class customer service. Hence, leaving a lasting impression and connection with them to make them book with us again in the future.
I also got a chance to become a team leader, handling a team of 12-15 agents, where I practiced my MS Word, Excel, Powerpoint and Outlook skills. I responded to different e-mails in a day using the English language, I formatted Excel data to make it presentable and understandable to the team and I used Word templates when issuing warnings or coachings to my agents. I also got exposure to different tools like travel websites, mobile app and other client websites and other sites that are necessary in our job. Any jobs that require typing, MS applications, internet-based platforms will do for me since I have some knowledge in this.
I also worked for a loyalty account in another company where I helped with their queries about their membership and provided solutions to their issues and concerns in a timely manner. I also earned incentives from that job.
Right now, I'm currently working at a health insurance account. I performed data entry and processing of health claims. I also processed client service requests to better assist their customers. I also have a working knowledge in Medical Technology as I am a board passer.
