Skills:
• Servicenow Ticketing,
Jira and Salesforce servicecloud
• Connectwise Manage
• Microsoft 365 Admin Center, Exchange Admin Center, Teams admin center
• Microsoft Entra ID (Azure Active Directory)
• Jamf Pro
• Linux Server
• Window Server (DNS, DCHP, File Services and OnPrem Active Directory)
• Logic Monitor
• Window, Mac & Mobile
Expertise
• Citrix Director & HyperV Manager
• Cloud Backup (OneDrive and Connected Backup)
• Ivanti Endpoint Manager and Microsoft Config Manager
• Sophos Firewall
• Sophos (EDR and XDR)
• SIEM Splunk Enterprise
• Log analysis (Process monitor, Process Dump, Trace log, Wireshark, Windows Event and, Debuglogging)
• API integration (Postman)
• Remote Desktop Tool
(CMRC, Team viewer, Screenmeet, Landesk, VNC, RDC, LogMeIn)
•??Email Management
• Schedule Management
• Data Entry
• Web research
• Customer Service
• Google Workspace
• File Organization (Google Drive, Dropbox and Onedrive)
Verified
