I am an experienced professional with over 9 years of experience in customer service, technical support, case management, billing, fraud analysis, and chargeback/dispute operations.
In my recent role as a Fraud Analyst & Chargeback Specialist, I manage the dispute lifecycle across Stripe, PayPal, NMI, EMS, and AMEX, investigate transactions, gather and evaluate evidence, prepare representments, monitor dispute statuses, and help protect merchant revenue. I also work with KURV, Gr4vy, Chargeblast, and Zealthy and verify delivery records using FedEx, UPS, and USPS.
I also have experience in billing, payment reconciliation, account management, case handling, and administrative support, including resolving billing discrepancies and maintaining accurate records while meeting strict SLAs.
I am highly detail-oriented, organized, analytical, and comfortable working independently. I have experience with Zendesk, Salesforce, Microsoft Office, Google Workspace, Slack, and multiple payment and business platforms.
I am currently open to:
Chargeback & Dispute Specialist roles
Fraud/Risk Operations
Payment Operations
Billing & Reconciliation
Non-Voice Customer Support
Back-Office Operations
Virtual Assistant / Administrative Support
I am looking for a long-term direct-client opportunity where I can contribute my experience, take ownership of responsibilities, and become a reliable part of the team.
