I’m Angelica, a results-driven Workforce Management Specialist, Operations Coordinator, and Executive Assistant with over 7 years of experience supporting fast-paced operations, workforce planning, scheduling, dispatch coordination, reporting, and administrative support.
I have supported BPO companies, security operations, cleaning companies, service-based businesses, dispatch teams, remote operations teams, executives, and managers by helping them improve communication, organize workflows, monitor performance, and maintain accountability across teams.
I help businesses stay organized, fully staffed, accountable, and on track by managing daily operations, monitoring schedules, coordinating teams, following up on pending items, and ensuring nothing important falls through the cracks.
My core experience includes:
Workforce Management & Scheduling
Staff scheduling, real-time monitoring, attendance tracking, schedule adherence, shift coverage, call-off management, staffing coordination, and daily workforce reporting.
Operations Coordination
Dispatch support, task tracking, client communication, documentation, escalation handling, process improvement, and team follow-ups.
Executive & Administrative Support
Inbox and calendar management, meeting preparation, travel coordination, vendor follow-ups, data entry, reporting, and general business support.
Tools & Systems
Google Workspace, Microsoft Office, Excel, Google Sheets, CRM platforms, project management tools, GoHighLevel, Canva, TrackTik, Swept, ClickUp, Asana, Trello, and AI tools such as ChatGPT.
I am reliable, detail-oriented, proactive, and comfortable working independently with minimal supervision. I understand how important accuracy, quick response time, documentation, and follow-through are in operations.
Whether you need help with staff scheduling, dispatch coordination, operations support, attendance monitoring, reporting, customer communication, task management, or executive assistance, I can help bring structure, clarity, and consistency to your business.
I’m here to help your team save time, stay organized, and keep operations running smoothly.
Verified
