Hi, I'm Yvhonne, with 5 years of experience across crypto exchanges, investor support, and venture capital operations.
- Crypto Customer Support
Live chat and ticket support for crypto exchanges, deposits, withdrawals, delayed transactions, login and account access issues, KYC, and investigating trading concerns like failed orders, transaction discrepancies, and disputed activity. Supported by a strong understanding of the crypto space developed through active involvement since 2017.
- Investor & Fund Support
Supported high-profile investors (GPs and LPs) on capital calls, distributions, capital account statements, wire instructions, K-1s during tax season, KYC/document reviews for compliance, issuing stock certificates, and handling portfolio updates. Also identified, reproduced, and documented bugs for product and engineering teams. While working closely with legal, compliance, product and fund administrators. Work that demands precision, discretion, and zero room for error.
Tools and platforms I've worked hands on with:
Crypto Exchange: Gate io, Crypto Exchange (NDA)
CRM & Support: Zoho CRM, Zoho SalesIQ, Zoho Mail, Salesforce, ClickUp
Communication: Slack, Mandrill, Mail Chimp, Telegram, -----------
Security & Access: Okta, 2FA Portal
Docs & Tracking: Google Docs, Excel, Clockify, Google Workspace
Why work with me?
- Simplifies complex topics.
- Leads with empathy and patience.
- Organized and detail-oriented.
- Takes ownership and solves problems.
- Adapts quickly to new tools.
- Collaborative and dependable.
- Consistently earns positive customer feedback.
At the end of the day, I enjoy helping people. I believe great support isn't just about finding the right answer; it's about making someone feel heard, understood, and knowing they're in good hands.
Those qualities have earned me the trust to train new tea-----------mbers and turned many challenging conversations into positive experiences.
P.S. If you're wondering about the shorter tenures, they were the result of business-related downsizing and temporary closures rather than performance. Just an unfortunate coincidence. :)
Mail -----------
L!nkedIn Yvhonne Domingo
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