3+ Years of Total Working Experience
I am: General Virtual Assistant | Customer Service Representative | Sales Support | Administrative Assistant | E-commerce Support | Appointment Setter
Why is working with me the best choice?
> I have 3+ years of experience in Customer Service and Sales, handling international accounts in Telecommunications, Healthcare, and E-commerce.
> I have a proven track record of meeting KPIs, resolving disputes, and increasing sales through upselling and cross-selling techniques.
> I am highly skilled in Customer Retention & Relationship Building, ensuring client satisfaction and loyalty.
> I have hands-on experience in Administrative tasks, CRM systems, Data Organization, and Online Research.
> I am adaptable and quick to learn new tools and processes to provide efficient and quality service.
> I am a collaborative team player, committed to supporting businesses with reliability, accuracy, and professionalism.
> Hiring me means gaining a dependable partner who will contribute to the growth and success of your business.
With my strong background in customer service, sales support, and admin management, I specialize in delivering excellent virtual support while ensuring smooth business operations.
Services I Can Offer to Your Business:
1.Customer Service Support
- Handling inquiries via phone, email, or chat
- Resolving complaints & processing refunds/returns
- Creating FAQs & customer support scripts
- Maintaining high satisfaction ratings
2. Sales Support
- Lead generation & follow-ups
- CRM updates & management
- Upselling/cross-selling assistance
- Sending reminders & follow-up emails
3. E-commerce Support
- Order management & tracking
- Responding to buyer inquiries & reviews
- Inventory monitoring
- Product listing & description writing
4. Administrative Tasks
- Email management & scheduling
- Organizing files & records
- Preparing reports & presentations
- Online research & data entry
Adept at Using:
CRM Tools (Zendesk, Salesforce) | Google Workspace | Microsoft Office | Asana | Trello | Notion | Canva | Social Media Platforms | E-commerce Platforms (Shopify, etc.)
If you’re looking for a versatile and results-driven Virtual Assistant, I’d love to help your business grow. Let’s connect!
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