I’m a healthcare customer service and Accounts Receivable professional with experience supporting patients with billing, insurance, and account-related concerns. I have experience assisting with patient billing inquiries, payments, insurance updates, claims, insurance denials, and account follow-up while maintaining professionalism and confidentiality.
My healthcare experience includes assisting patients with billing and payment concerns, submitting and following up on claims, updating insurance information, addressing insurance-related issues and denials, and coordinating with different parties to help resolve patient account concerns.
I also have experience communicating with law firms and attorneys regarding patient billing concerns, insurance matters, settlement-related inquiries, and requests for medical records. I understand the importance of accurate documentation, confidentiality, timely communication, and following established procedures when handling sensitive patient information.
I’m familiar with HIPAA requirements and have a working knowledge of ICD-10, CPT, and HCPCS terminology and their role in the healthcare billing process. I also have experience scheduling appointments with physicians and providing professional patient support.
How I Can Support Your Practice or Healthcare Business
✅ Medical Billing Support
✅ Healthcare Accounts Receivable
✅ Patient Billing & Account Support
✅ Insurance Verification & Information Updates
✅ Claims Submission & Follow-Up
✅ Insurance Denial Support
✅ Payment & Billing Inquiries
✅ Patient & Insurance Communication
✅ Law Firm / Attorney Communication
✅ Medical Record Request Coordination
✅ Physician Appointment Scheduling
✅ Data Entry & Documentation
✅ Medical Administrative Support
✅ HIPAA-Aware Customer Service
Tools & Systems I've Worked With
Healthcare & Billing
* Epic
* ACE
* Flywire
* Sloan
* Citrix
Communication & Contact Center
* RingCentral
* Zendesk
* Heymarket
* Cisco Web Dialer
* Avaya CMS
* -----------
Project Management & Productivity
* monday,com
* ClickUp
* Jira
* Google Workspace
* Zoom
With over 8 years of customer service experience across healthcare, telecommunications, and Canadian lending, I’ve developed strong communication, problem-solving, documentation, and administrative skills. I’m comfortable handling sensitive patient concerns, communicating with patients, insurance-related parties, law firms, and attorneys, and learning new healthcare systems and workflows quickly.
If you're looking for a dependable Medical Billing / Healthcare AR professional who can also provide Medical VA and patient support, I’d be happy to help keep your billing, insurance, and administrative processes organized while providing professional support to your patients and team.
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