I bring 6 years of experience with Airbnb as a Case Manager/Support Ambassador and was later promoted as a Quality Officer. With this, I'm quite familiar with the policies (Resolution Center Requests, Review Disputes, etc.).I also have experience working with Property Management based in the US and as a Senior VA, I was entrusted with the responsibility of supervising the CS team and offering support.
I handled properties that are listed on Airbnb, VRBO, and -----------.
Airbnb Co-Host.
Airbnb Review Removal.
Guest Communications.
Claims/Airbnb Support reach out.
Operations and Management.
Claims filing (Airbnb, VRBO, -----------)
Guesty, Hospitable, Hostaway, Streamline, Breezeway
Dialpad, Ring Central, Minut, Slack, Remote lock, etc.
