Hi! I am a Customer Service Representative with hands-on experience supporting Shopify dropshipping stores. I handle customer inquiries, order updates, refunds, cancellations, and shipping issues while coordinating with suppliers and following store policies. I also manage tickets using Gorgias, respond to tracking inquiries, damaged items, and FAQs, and ensure no emails are missed.
I am familiar with tools like Shopify, Gorgias, Parcel Panel, Slack, -----------, Trello, Notion, WhatsApp, Google Workspace, DeepL, and Citrix. I am skilled in monitoring fulfilled and unfulfilled orders, providing accurate shipping updates, using macros, assigning tickets, and creating SOPs for smooth daily operations.
Why hire me:
Experienced in high-volume Shopify dropshipping customer support.
Focused on fast response, clear communication, and customer satisfaction.
Proactive in following SOPs and improving workflow efficiency.
I am available for long-term and can start immediately. I am looking forward to joining your team and I hope to Talk to you soon!
Here's the link of my resume: -----------
Portfolio: https://---------------------------------.-----------nva.site/csr
Cheers,
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