Community is built on true belonging and meaningful engagement, not just member counts.
If you are looking for a proactive Community Manager who can safeguard your channels, spark organic conversations, and handle member inquiries with speed and empathy, I am here to help.
I combine large-scale community moderation with 4 years of high-volume customer service experience supporting major global e-commerce, fashion, and home warranty brands.
Proven Community & Support Experience:
Large-Scale Crypto/Web3 Moderation: Moderated communities with up to 500,000 members across
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Telegram. Handled fast-paced chat flows, scam prevention, rule enforcement, and maintaining group security.
Active Community Moderation: Moderating active
Facebook Groups (fitness/gym spaces, freelancing mom networks) and regional freelancer
----------- servers driving daily discussions, vetting incoming members, and enforcing community guidelines.
4 Years of CSR Excellence: Extensive background in Chat,
Email, and Voice support for major international enterprise clients. Skilled in ticket workflows, resolving complex inquiries, and maintaining high CSAT/fast response times in community channels.
Copywriting & SMM Foundations: Knowledge of essential social media management principles and copywriting to craft daily discussion starters, announcement posts, and community updates.
Platform & Core Competencies:
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Telegram: Active chat moderation, member support, enforcing server rules, scam/spam mitigation, and community event support.
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>Facebook Groups: Member screening/vetting, content approval, conflict resolution, and engagement posts.
Customer Support Tools: Live chat handling,
email ticket routing, FAQ management, and escalation workflows.
Why Work With Me?
Reliable & Proactive: Able to work independently, adapt to shifting shift hours, and execute team guidelines accurately.
Brand Protection & Warmth: Trained by top-tier enterprise brands to represent company voice accurately while keeping members feeling heard.
Ready to build a safe, highly engaged space for your brand? Send me a message here on
OnlineJobs.ph, I’d love to chat!
