Organized, resourceful, and detail-oriented Virtual Assistant with years of experience supporting executives, teams, and clients across Shopify/e-commerce, real estate, medical, music, and education industries. I streamline operations, manage product listings and orders, organize schedules, and handle client communications—ensuring smooth, efficient workflow behind the scenes.
With a strong background in sales operations, customer support, and executive assistance, I’ve coordinated logistics, optimized product processes, and delivered exceptional service to clients worldwide. I’m reliable, proactive, and committed to helping businesses grow through efficiency, accuracy, and genuine care.
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CORE SKILLS
Administrative & Executive Support
Customer Service (Email, Chat, CRM Tools)
Shopify Product Listing, Order & Inventory Management
Appointment Setting & Schedule Coordination
Data Entry & Documentation
Canva Designs
Google Workspace & Microsoft Office
WORK EXPERIENCE HIGHLIGHTS
Shopify & E-commerce Support:
Optimized product listings by completing details, enhancing images, and activating listings. Managed inventory, order fulfillment, and shipment integrations. Coordinated collection and delivery schedules, gathered seller details, and facilitated communication with buyers. Verified booking codes, updated tracking sheets, and ensured accurate delivery documentation. Assigned Gorgias support tickets to relevant departments and delivered responsive, professional customer service for order-related inquiries.
Customer Success & Sales Operations:
Supported day-to-day sales processes, backend administrative tasks, and client communications. Processed booking and payment follow-ups, managed customer data and segmentation, and monitored pending submissions requiring phone call follow-ups. Organized logistics, maintained accurate documentation, and ensured smooth cross-team coordination.
Administrative & Support Officer Roles:
Handled onboarding support, conducted product or service presentations, and provided after-sales assistance. Prepared documentation, maintained records, and addressed customer concerns to deliver high-quality support.
Appointment Setting & CRM Management:
Scheduled appointments, maintained CRM records, managed client follow-ups, and coordinated calendars with close attention to detail.
WHAT DO I OFFER?
If you’re looking for a dependable, organized, and proactive assistant, I’m here to keep your business running like a well-tuned rhythm—steady, smooth, and always on beat. I bring professionalism, initiative, and a performance-driven mindset to every task, helping you focus on growth while I handle the details.
If you find that my skills align with your needs, don't hesitate to reach out. Your next trusted partner is just an invitation away!
