Results-driven Learning & Development, Quality, and Operations professional with over 19 yearsof experience across the BPO, technology, financial services, telecommunications, travel, andlogistics industries. Experienced in training needs analysis, instructional design, facilitation, qualityassurance, performance coaching, and process improvement, with a proven track record of drivingoperational excellence and employee development. Skilled in collaborating with cross-functionalstakeholders to deliver impactful learning solutions, improve service quality, and support businessobjectives through data-driven insights, continuous improvement initiatives, and effectiveperformance management.
Verified
