I am a highly skilled customer service professional with over seven years of experience delivering exceptional support and three years of leadership as a Team Leader. I hold a degree in Business Information Management from the Asian Institute of Science and Technology and am known for my strong communication skills, strategic thinking, and commitment to excellence.
Throughout my career, I have successfully led teams, resolved complex customer issues, and implemented performance-enhancing strategies. I am proficient in CRM technologies and virtual collaboration tools such as Microsoft Teams and Slack. I recently completed intensive training at Strategic Assistant Solutions, where I gained hands-on experience with tools like
Apollo.ai for lead generation and Notion for CRM and project management.
My continuous professional development includes certifications in MPower Leadership Training, Lean Six Sigma White Belt, Power BI, and Virtual Assistant training. I am currently expanding my expertise in bookkeeping and social media management, where I use tools like Canva to create engaging content and visuals for online platforms.
I am passionate about personal growth and lifelong learning. In my free time, I enjoy traveling, exploring new cuisines, and watching documentary series. I bring a strong work ethic, adaptability, and a customer-focused mindset to every role I take on.
