Order to Cash (O2C) and Order Management professional with 5+ years of experience supporting global shared services across order management, invoicing, contract validation, and ERP-driven operations. Experienced in managing complex order cases, investigating contractual and billing discrepancies, resolving escalations, and collaborating with cross-functional stakeholders across NA, EMEA, and APAC. Proficient in Salesforce, SAP ERP, Microsoft Dynamics 365, and ERP-based data management, with a strong focus on data integrity, process improvement, compliance, and operational excellence.
