Hi, I’m Mark. I have more than eight years of experience in operations, process training, quality assurance, customer and technical support, data work, documentation, and reporting.
I enjoy work that involves keeping things organized, solving problems, and improving the way a process is done. I can handle day-to-day tasks, but I also like looking for ways to make workflows simpler, clearer, and more efficient.
Here are some of the areas I can help with:
• Administrative and operations support
• Task, deadline, and follow-up tracking
• SOPs, process guides, and knowledge-base articles
• Google Sheets trackers, reports, dashboards, and automations
• Manual, functional, regression, responsive, and end-to-end testing
• Data validation, quality checks, and discrepancy investigation
• GoHighLevel websites, forms, calendars, pipelines, and workflows
• CRM setup and workflow support
• Website updates using HTML, CSS, and JavaScript
• Technical troubleshooting and issue documentation
• Project coordination, requirements gathering, and handoffs
• Short-form video editing using CapCut and AI-assisted tools
In my previous roles, I handled onboarding and refresher training, created guides and learning materials, reviewed data quality and compliance, investigated operational issues, and built reporting workflows using Google Sheets and Google Apps Script.
One of the assessment and reporting workflows I developed helped improve efficiency by up to 90% within the process it supported.
I also have hands-on experience with GoHighLevel, Google Apps Script, HTML, CSS, JavaScript, React, Vite, Node.js, Express, MySQL, SQLite, GitHub, Docker, Railway, Cloudflare Pages, ----------- systems, and CapCut.
Some of my recent projects include:
• PersonalVABot, a local Windows-based virtual assistant operations tool
• MarkHQ, a ------------based task and workspace management system
• ApplyLang, a job application and ATS tracking system
• LeaveFlow, a role-based leave management application
• A GoHighLevel website rebrand with responsive updates, SEO, forms, calendars, pipelines, and automated workflows
• Short-form promotional reels with voiceovers, captions, music, and AI-generated visuals
I use AI tools to help with research, planning, drafting, debugging, and content creation, but I still handle the actual decisions, setup, testing, and final review myself.
I am currently looking for a long-term part-time remote role in virtual assistance, operations, QA, GoHighLevel, CRM support, automation, technical support, or content production.
Portfolio: -----------
GitHub: -----------
I am available for interviews and can start part-time work immediately.
Verified
