I’m a customer support professional with almost eight years of experience supporting ecommerce brands, including three years in team leadership roles.
I specialize in clear, effective written communication via email and chat, bring a warm and customer-focused approach to every interaction, and take a proactive, detail-oriented mindset to improving workflows and processes. I’m comfortable with calls when needed and am now looking to grow further in a leadership capacity while contributing to a high-quality customer experience.
Experienced with Zendesk, Gorgias, ReAmaze, Shopify, Stripe, ShipStation, ShipHero, Notion, and order-tracking tools.
