I help cleaning companies turn leads into paying customers and customers into repeat business.
With 5+ years of experience supporting U.S.-based cleaning companies, I specialize in sales, lead conversion, customer service, and day-to-day operations. My role goes beyond simply answering messages or managing administrative tasks. I focus on helping businesses book more jobs, follow up with leads, retain customers, and keep operations running smoothly.
My experience includes:
• Lead Conversion & Sales – Responding to inquiries, following up with prospects, handling objections, presenting services, and converting leads into booked cleaning jobs
• Customer Service – Building strong client relationships, resolving concerns, handling reschedules, cancellations, and ensuring a positive customer experience
• Operations Management – Managing schedules, assigning cleaners, coordinating jobs, monitoring appointments, and handling day-to-day operational issues
• Booking & CRM Management – Experienced with BookingKoala, GoHighLevel, OpenPhone, Stripe, and other platforms used to manage leads, customers, and bookings
• Marketing Support – Google Business Profile, Local Services Ads, social media management, promotions, and lead-generation campaigns
• Cleaner Coordination – Recruiting, interviewing, onboarding, scheduling, and communicating with cleaning teams
One of my biggest strengths is being able to connect sales and operations. I understand that getting the lead is only the beginning, the real goal is to turn that opportunity into revenue and make sure the customer receives a great experience from the first inquiry to the completed service.
I'm particularly interested in working with cleaning companies and service-based businesses that want to improve their sales process, increase bookings, strengthen customer relationships, and streamline their operations.
I don't just manage leads. I turn them into booked jobs and paying customers
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