I’m ----------- ----------- De la Peña, a customer service professional with over four years of experience in the BPO industry in the Philippines, specializing in healthcare accounts with companies like Hinduja Global Solutions and Sitel Philippines. I’ve assisted members with benefits, claims, and provider inquiries, ensuring accuracy, empathy, and excellent service in every interaction.
My experience has strengthened my skills in communication, problem-solving, and multitasking, enabling me to handle complex tasks efficiently and professionally. I’m now bringing my expertise to online clients who need dependable and results-driven support.
