Technical Support Operations Manager with extensive experience managing technical support workflows, handling escalations, and ensuring efficient day-to-day operations. I have a strong background in technical troubleshooting, sales support, and billing operations, with a focus on process improvement, accuracy, and customer satisfaction.
I've worked closely with clients and internal teams to streamline support processes, maintain system reliability, and deliver consistent, high-quality service. I also have hands-on experience using GoHighLevel, including CRM management, basic setup, and automation support to improve operational efficiency.
I am detail-oriented, reliable, and comfortable working full-time during U.S. business hours, supporting growing teams and fast-paced environments.
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