Hello! I'm a Bachelor of Science in Information Technology graduate, honored with the "Best in Capstone" award. With experience in systems and business analysis, I excel in i----------- ticket handling, email support, customer service, and data analysis using Power BI. My expertise includes Software Quality Assurance, 2nd level user support, and proficiency in Microsoft applications. I'm dedicated to delivering top-notch results and contributing to organizational success through innovation and teamwork.