Experienced Virtual Patient Care Coordinator with proficiency in WelcomeWare, Remote Desktop, VMware, Sandbox, Raintree, Slack and Zoom. Skilled in checking in patients, managing patient records, scheduling, canceling, and rescheduling appointments, and providing virtual customer service and patient support. Experienced in collecting patient balances, copayments, coinsurance, and deductibles while assisting patients in understanding in-network and out-of-network insurance coverage. Knowledgeable in booking appointments for patients with commercial, Medicare, federal, medical, workers’ compensation, and auto insurance. Also experienced in scheduling Home Care Physical Therapy and Telehealth Physical Therapy sessions, as well as coordinating clinic and physical therapist schedules to ensure smooth daily operations and efficient patient care.
