HIPAA-Compliant | Helping Doctors, Therapists & Clinics Save Time on Admin & Billing Tasks
Hello! I’m a Medical Virtual Assistant with of hands-on experience supporting doctors, clinics, and healthcare teams with their administrative and clinical tasks.
I help busy healthcare professionals focus on patient care by managing administrative tasks such as patient scheduling, EHR documentation, billing coordination, and data entry — all with full HIPAA compliance, so they can focus on what matters most — quality patient care.
My Core Skills:
EMR/EHR Management (PracticeQ, IntakeQ, DrChrono)
Appointment Scheduling & Calendar Management
Insurance Verification & Medical Billing Support
Patient Follow-up Calls & Email Communication
Medical Data Entry & Charting
HIPAA Compliance and Confidentiality
Tools I Use:
Google Workspace | Microsoft Office | Zoom | Slack | EMR/EHR Systems | Availity | Office Ally
Why Clients Work With Me:
Detail-oriented and highly organized
Excellent English communication (written & verbal)
Professional, compassionate, and patient-focused
Trustworthy with confidential information
I’m passionate about helping healthcare providers run smooth, efficient, and patient-friendly practices. If you’re looking for a dedicated and trustworthy Medical Virtual Assistant, I’d love to be part of your team.
Let’s discuss how I can help make your day-to-day operations easier and more efficient!
Customer-focused and adaptable professional with extensive experience in medical billing, customer support, fraud and claims operations, and technical troubleshooting. Adept at handling customer concerns, resolving disputes, and providing excellent service in fast-paced environments. Passionate about problem-solving and contributing to overall customer satisfaction.
Expertise
RCM Process Knowledge
Electronic Claim Submission &
Clearinghouse use (Availity, OfficeAlly )
Insurance Eligibility
Denial Management & AR Follow-up
Compliance & Privacy (HIPAA)
Social Media Management
Marketing Design
Marketing Funnel<8efe80624d780eba0c6493ec45140364>;Email Marketing
Customer service & support
Fraud & claims handling
Technical troubleshooting
Strong communication & interpersonal skills
CRM & support tools proficiency
Problem-solving & conflict resolution
WORK EXPERIENCE
RapidRemit Billing - March 2023- September 2025
Medical Biller
Claim Submission
Denial Management
Accounts Receivable (A/R) Follow-up
Payment Posting
Patient Intake Specialist
Patient Registration & Data Entry
Insurance Verification & Eligibility Checking
Prior Authorization/ Referral Coordination
Freelance Digital Marketing Manager- July 2025 to February 2026
Social Media Management
Marketing Design
Marketing Funnel<8efe80624d780eba0c6493ec45140364>;Email Marketing
WELLS FARGO EGS LLC June 2022 - March 2023
Fraud and Claims Operations Specialist
Investigate and resolve credit card dispute claims with accuracy and efficiency.
Communicate with customers to provide clear solutions and ensure satisfactory
resolutions.
Diversify Offshore Staffing Solutions Customer Support Representative April 2020-
January 2022
Assisted customers with inquiries and support related to e-commerce transactions.
Provided timely resolutions to improve user experience and satisfaction.
24/7.ai Phils April 2019 -April 2020
Technical Support Representative & Collections Support
Managed technical concerns and provided troubleshooting assistance for Optus
NBN customers.
Ensured efficient collections processing while maintaining customer relationships.
Teletech Customer Care Phils. Inc. November 2017 - March 2019
Technical Support Representative (Tier 2)
Delivered expert technical assistance for Telstra Platinum Premium Services clients
EDUCATION
City University of Pasay BS Business Administration ? Major in Marketing Management
2010 ? 2015
ADDITIONAL INFORMATION
Computer literate
Proficient in Microsoft Office and CRM tools
Strong team player
Works well with colleagues in dynamic environments
Quick learner
Adapts easily to new systems and technologies
Hardworking & dedicated
Willing to go the extra mile to ensure quality results
Excellent communication skills Effectively communicates with customers and colleagues
Verified
