I am a results-driven Administrative and Sales Operations professional with over 15 years of experience in customer service, sales and technical support, revenue operations, and team leadership, with a strong focus on real estate operations. Most recently, I worked as a Remote Administrative Back Office Support and Lead Generation Specialist for a Real Estate Investment and Acquisition company, where I delivered end-to-end virtual support. My responsibilities included CRM management, KPI tracking, property research using REIFAX, EDDM campaign creation, skip tracing, list scrubbing, and workflow automation through GoHighLevel. I also monitored staff compliance using Clockify to ensure efficiency, accountability, and smooth day-to-day operations.
I hold a certification in Property Management Virtual Assistance, which strengthens my ability to manage real estate workflows, support property-related operations, and contribute to seamless transaction processes. Combined with my hands-on experience, this allows me to effectively support lead generation, property research, and operational coordination in fast-paced real estate environments.
Previously, I served as an Associate Manager for GoDaddy SMB High Values at Sutherland Global Services, where I led sales teams, managed performance metrics, handled escalations, and provided data-driven insights to leadership. I also bring experience as a Quality Coach for Microsoft Store (SMB/VSB North America), along with roles in Tier 2 Escalation Support and Revenue Operations at FedEx, where I developed strong skills in analytics, reporting, coaching, and process improvement.
I am highly proficient in Excel, Google Workspace, CRM systems, sales reporting, and performance tracking, enabling me to support both operational efficiency and business growth. My additional certifications in Virtual Bookkeeping (Xero & QuickBooks Online) and Freelancing—covering lead generation, social media management, graphic design, and email marketing—further enhance my ability to provide well-rounded remote support.
Detail-oriented and performance-driven, I am committed to delivering measurable results while maintaining strong client and team relationships. I am seeking an opportunity where I can leverage my real estate experience, property management expertise, and operational background to drive efficiency and contribute to business success.
