Extensive practical knowledge in deploying, maintaining, and supporting IT-driven operations such as a 24//365 live
remote surveillance operations that utilized and integrated various IoT devices. Excellent customer-service skills with
more than Five (5) years of experience in solving technical issues for companies and individuals alike.
SKILLS
? Computer Hardware Servicing
? Intermediate knowledge in Networking (LAN/WAN/AP/ROUTING) and troubleshooting
? Windows Management and Troubleshooting
? Intermediate knowledge in Windows Active Directory
? Customer and client service and support
? Basic knowledge in ITIL (Problem Management, I----------- Management)
? Basic project management skills
? Basic Cybersecurity and Networking Fundamentals
? Basic Agile Principles and Methodologies
? Intermediate Knowledge in POS Troubleshooting and Support
? Management and configuration of Video Management Systems (VMS), Access Controls (AC), several types
of IP cameras (bullets, domes, PTZ, face recognition, thermal, etc.), and other network and surveillance
equipment such as switches, routers, network video recorders (NVRs), network attached storage (NAS)
? Microsoft Office applications such as Word, Powerpoint, Excel
? Basic Video Editing (Adobe Premier Pro)
