I am a dedicated and results-driven Virtual Assistant with over 5 years of experience supporting US-based clients in healthcare administration, medical billing, customer service, and business development. I am highly organized, detail-oriented, and committed to helping businesses streamline operations, improve efficiency, and deliver exceptional service.
My expertise includes insurance verification, eligibility and benefits checks, prior authorizations, claims submission, denial management, appeals, payment posting, accounts receivable follow-up, patient scheduling, referral coordination, and provider support. I have hands-on experience with EMR/EHR systems such as eClinicalWorks (ECW), AthenaHealth, Kareo/Tebra, RXNT, and Modernizing Medicine, as well as insurance portals including Availity, Noridian, UnitedHealthcare, Medicare, and various commercial payers. I am also experienced in using Waystar and other clearinghouse platforms for claims management.
In addition to my healthcare background, I have extensive experience in customer service, handling inbound and outbound calls, email and chat support, account management, billing inquiries, and customer retention. I am skilled at building rapport, resolving issues efficiently, and maintaining a professional and positive customer experience.
My technical skills include Microsoft Office Suite, Google Workspace, Microsoft Teams, Slack, Google Chat, GoTo Connect, 3CX, Apollo, CRM platforms, and various productivity tools. I am HIPAA-trained and understand the importance of maintaining patient confidentiality and data security.
I pride myself on being reliable, proactive, adaptable, and able to work independently with minimal supervision. Whether it's managing healthcare operations, supporting patients, resolving billing issues, or providing outstanding customer service, I am committed to delivering high-quality work and helping clients achieve their goals.
