I provide reliable support with five years of BPO experience, specializing in customer service, calls, chat, email, appointment setting, and data management. I have worked as an Amazon customer service agent and fraud analyst, managing banking and healthcare accounts. After three years, I was promoted to Real-Time Manager, overseeing site metrics and reports, then to Scheduler, managing 1,000 agents across two BPO sites. I also have property management experience, including maintenance coordination and billing. Proficient in CRM systems, Excel, and Shopify for Amazon FBA, I possess strong customer service and communication skills. I have solid experience in customer service, mainly supporting e-commerce businesses through email. I’ve worked with customers in both the UK and the US, helping resolve issues, answer questions, and make sure customers have a smooth experience.
If you decide to bring me on, I’m confident I’d be a huge help to your team, reliable, easy to work with, and genuinely focused on supporting both your customers and your business. I’d be happy to answer any questions or jump on a quick call if you’d like to chat more. On top of this, I lead a team of Virtual Assistants specializing in handling inbound/outbound calls, appointment setting, and dispatching. We focus on providing high-quality support that helps you reclaim your time without the overhead of a local hire.
I’d be happy to send over some voice samples so you can hear our phone presence and quality firsthand.
Are you open to a quick chat this week? You can reach me here or on WhatsApp at -----------.
