I am an experienced Operations and Insurance Management Professional with over 10 years of expertise in insurance operations, sales, and client support. My background covers both back-office management and frontline sales development, giving me a strong balance of analytical, organizational, and people skills.
In my current role as Insurance Operations Manager, I oversee the end-to-end onboarding of 150+ new policies per month, leading a team of 5 processors. I’ve developed and implemented protocols that improved efficiency by 70%, reduced errors, and improved client satisfaction.
Beyond insurance, I have extensive experience in sales, account management, and customer service. I’ve worked in B2B sales, product presentation, negotiation, and closing deals across healthcare, publishing, and professional services. I also bring 8 years of teaching and training experience as an ESL instructor, which strengthened my skills in communication, coaching, and relationship building.
What I Offer:
Insurance Operations & Workflow Management
Policy Issuance, Binding & Compliance
Team Leadership, Training & Quality Assurance
Sales Development, Lead Generation & Client Negotiation
Strong Communication & Customer Service Skills
Process Improvement & Documentation
I thrive in roles where I can combine process improvement, client service, and leadership. I’m reliable, detail-oriented, and results-driven—committed to helping businesses streamline operations and achieve growth.
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