Professional Profile
Results-driven Customer Service Professional with over 5 years of experience in eCommerce management and customer support, combined with experience in the travel and banking industries. Skilled in resolving complex customer concerns, delivering exceptional service, and building positive customer relationships through effective communication and problem-solving.
Currently working as a Customer Service Representative for one of the largest banks in the United States, assisting customers with a wide range of everyday banking needs. Experienced in handling inquiries related to account balances, transactions, debit cards, online banking, direct deposits, overdrafts, fees, fraud concerns, and general account servicing while ensuring compliance with banking policies and delivering outstanding customer experiences.
Previously served as an eBay Store Manager for an Australian account for more than five years, overseeing end-to-end store operations, leading a team of Virtual Assistants, optimizing listings, conducting product research, processing orders, managing customer service, and maintaining high seller performance standards.
Known for being adaptable, detail-oriented, and committed to providing exceptional customer support in fast-paced environments. Strong background in customer service, eCommerce operations, banking support, technical tools, and continuous process improvement.
