eBay Store Manager 5 years Experience, Customer Service Repr

*Work Experience*
1. *Travel Advisor*, Booking customer service representative.- Assisted guests with concerns and requests via phone calls, email, and messaging.- Supported properties in handling guest concerns and resolving issues.
1. *eBay Store Manager*, Australian Account (Over 5 years)- Managed daily operations, including order fulfillment and customer service.- Supervised 2 Virtual Assistants (VAs).- Removed negative feedback, processed returns and refunds.- Optimized listings, updated sales reports and ensured policy compliance.
*Skills*
1. *Technical*:- eBay setup and management- Priceguard, Dropshipbeast, DSMTools, SKU Grid, AutoDS, Hydra Lister- HTML, CSS, PHP coding- Adobe Photoshop and Illustrator- Microsoft Office Suite
1. *Soft Skills*:- Excellent communication and customer service- Problem-solving and conflict resolution- Time management and organization- Self-motivation and positivity- Critical thinking and adaptability
*Additional Expertise*
1. Competitive product research using Zik Analytics2. Title optimization3. eBay business policy setup4. Order fulfillment from suppliers (Amazon, Walmart, Dropshipzone)5. eBay account setup and management6. Manual listing and product research7. Template editing and creation