A skilled and experienced Risk-Fraud and Chargeback Analyst having more than 10 years in BPO and freelance industry handled variety of processes and workflows as independent contractor I have gained extensive experience predominantly in banking and FinTech operations under Fraud/Risk Dept dealing with fraud alerts, disputes and chargebacks for various payment networks and gateways and improved process and chargeback win rate by 20%.
Currently holding an investigative role for acquirer side, managing end-to-end investigations both fraud and nonfraud claims, from transaction monitoring, document analysis, payment process, dispute intake to arbitration within banking and risk operations with exposure to Reg E, Reg Z and FCRA guidelines. My expertise includes identifying potential risks, fraud trends and patterns, AML, EDD to mitigate financial loss.
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