Virtual Assistant/Customer Support/Technical Support - Phone/Email/Chat
Background Experience
1. Customer and Technical Service Support
a. Tier1/level1 Technical and Customer Support
- Assist customers over the phone, email, and chat ( answering questions, technical issues about security and computers, placing orders, processing refunds, and more.)
- Resolve customer's complaints and unresolved issues.
- Data Entry
b. Tier2/level2 Technical and Customer Support
- Follow-up call back over the phone, via email, and chat for those unresolved cases of level 1 support.
- assist and help with the level 1 support through the process and coaching
- creating EOD reports, collecting logs, etc.
2. Inventory Management Specialist with Victory Live
Logistics Mapping
-Responsible for managing ticket inventory for concerts and sporting events across major online marketplaces, including Vivid Seats, StubHub, TicketsNow, and more.
-Key duties include ordering and processing tickets, accurately mapping inventory to marketplace listings, and overseeing end-to-end fulfillment. This role also involves monitoring and adjusting pricing to remain competitive, ensuring timely ticket delivery, and maintaining compliance with each platform's policies to prevent errors, overselling, or missed deadlines.
3. Lead Generation and Location Research
Researched target business locations using Google Maps and OnX, organized owner data in Excel and Google Sheets, and supported potential deal opportunities.
4. Cold caller, Real Estate Company, Roofing
Contacted potential customers through cold calling to offer roofing and real estate services, gathered lead information, and assisted the sales team.
Skillset Tools
Efficient Researcher Salesforce
Cold Caller Ebiz Oracle
Copywriting On X
Photo Editor Slack
Google Research -----------
Spreadsheet Google Maps
Detail-oriented Google Workspace
Excel Gohylevel
Proof Reading
Live Chat Support/Email/Customer/Technical Support
Lead Generation
Appointment Setter
