I’m a Healthcare/Medical Virtual Assistant with experience supporting a U.S. based psychiatric practice and its owner, a Psychiatric Mental Health Nurse Practitioner (PMHNP) providing psychotherapy and psychiatric medication management across multiple U.S. states.
As the practice’s first staff member, I handled a broad range of patient, administrative, provider, and business operations. My experience includes:
• Patient communication, lead follow-up, intake, and coordination
• Appointment scheduling, calendar management, reminders, and rescheduling
• Insurance eligibility and benefits verification
• Insurance and self-pay billing and payment follow-up
• EHR/EMR and patient data management
• Medical records and documentation
• Laboratory test coordination through Labcorp
• Insurance payer enrollment and professional licensing
• Provider directory management, including Psychology Today and WebMD
• Healthcare compliance and LegitScript certification support
• EHR data migration and patient record transfers
• PMHNP practicum student and preceptorship coordination
• Administrative workflow, policy, and procedure development
I have hands-on experience with Tebra, DrChrono, Headway, Alma, and Grow Therapy. I also coordinated with patients, providers, credentialing companies, laboratories, and third-party vendors.
Because I was the first staff member, I supported many areas beyond traditional administrative work, including business operations, research, documentation, vendor coordination, and confidential professional and personal administrative matters for the provider.
Before healthcare administration, I worked as an Executive Assistant for a Sweden-based startup, supporting the business owner with scheduling, correspondence, business planning, vendor correspondence, and recruitment. I also worked as a Barangay Secretary, gaining experience in records management, documentation, compliance, communication, and office administration.
I hold a Bachelor of Science in Psychology from the Polytechnic University of the Philippines and am a Certified Human Resource Associate (CHRA).
I’m adaptable, organized, detail-oriented, resourceful, and comfortable working independently in remote environments. I learn new systems quickly, take initiative, and manage multiple priorities while maintaining professionalism and confidentiality.
I’m currently open to Healthcare Virtual Assistant, Medical Virtual Assistant, Medical Administrative Assistant, and other related opportunities.
