I am a detail-oriented Administrative and Customer Support professional with experience in scheduling, data management, customer service, and social media coordination. I currently work as an Administrative Assistant, where I manage emails, calendars, scheduling, research tasks, and document preparation while ensuring daily operations run smoothly.
Previously, I worked as a Tier 1 Customer Service Representative handling high-volume inquiries and supporting Shopify order concerns, including order tracking, issue resolution, and accurate documentation. I also have experience as a Social Media Manager, where I created FAQs, response templates, and organized content workflows to improve communication efficiency.
I am highly organized, adaptable, and comfortable working in fast-paced environments. I have strong attention to detail and am confident using tools such as Google Workspace, Microsoft Office, Shopify, Salesforce, and various communication platforms. I take pride in maintaining accurate records, managing schedules efficiently, and supporting teams to achieve smooth and reliable operations.
