Credit Repair Back End Operation Supervisor, Client Management using CRM, Trello automation and workflow set up. Boarding and Offboarding Clients. Identifying negative accounts and analyzing Clients credit report and history. Creating rounds of dispute letters.
Job summary as an Operations Manager at Mitsubishi Fuso Parts Distribution Hub for Middle East and Africa (Dubai)-Manage the operations from receiving of goods up to put away (storing) to Expediting Shipment to Clients from Middle East Africa. Ensure high inventory accuracy in capturing data to Warehouse Management System using Exceed (company specific software). Balance manpower output and maximized the use of warehouse space. Monitors damage discrepancies and shortages. Accommodate Important Costumer Client request and Inquiries. Spear head the CSR operations
Duties and Responsibilities
• Supervise and monitor receiving process actual and system transaction
• Ensure accurate storing process and its corresponding system transactions.
• Train new employee on proper use of scanners on all the warehouse transaction aspect.
• Ensures inventory accuracy, analyze variances and discrepancies concerning all warehouse flow from receiving up to shipping.
• Monitor manpower output per shift, assigned necessary task in the warehouse.
• Coordinate with the costumer regarding special request i.e. urgent parts, back orders, damages, shortages in inventory, costumer claims etc.
• Ensure proper documentation for traceability on all warehouse processes.
• Implement and Reiterate Safety at all times.
• Asset Management: Ensures all material handling equipment, scanners and other warehouse equipment are up to the standard. Maintain i----------- log and ensure periodic servicing required.
• Stock Management: Ensure all back orders are monitored, tagged with the corresponding location and update the location map. Improvise location creation
Using Excel spread sheet.
• Inventory Control:
Ensure all costumer claims and discrepancies are checked and monitor, proper reports are made, analyze and verifies discrepancies and do necessary correction in the system with documentation and traceability.
• Individual personnel performance audit on a monthly basis based on system transaction.
• Spearhead KAIZEN (improvement) program which aims to gather all improvement ideas from the entire warehouse staff, evaluation and implementing.
• Monitors and balance work output.
