I help service businesses stay organized by managing their vendors and bookings. I have 7+ years of experience in operations and technical support. My background includes everything from fixing data for global search engines to resolving complex billing issues. I communicate directly with vendors and customers to resolve problems before they escalate, making sure daily workflows run smoothly.
What I handle:
• Vendor Ops: Sourcing, relations, scorecards, and scheduling.
• Technical: GIS data validation, SAP ERP, and process execution.
• Customer Experience: Billing & claims, accessibility support, onboarding, retention, and multi-channel conflict resolution.
• Tools: Front, Asana, Slack, Dialpad, SAP ERP, Oracle, Salesforce, GIS Mapping Tools, Google Workspace, Microsoft Office
