Hi there—if you’re looking for someone who can handle your customer support professionally, efficiently, and without constant supervision, you’re in the right place.
I’m a Customer Service Virtual Assistant with 15+ years of experience in high-volume support environments, including my background with Citibank and BPO leadership roles. I specialize in helping businesses deliver fast, reliable, and high-quality customer support that improves satisfaction and retention.
I’ve handled 60+ customer interactions daily across phone, email, and chat while maintaining 90%+ quality scores and strong CSAT performance—so I understand what it takes to meet KPIs, hit SLAs, and keep customers happy.
How I Help Businesses:
-Manage customer inquiries (email, chat, phone) with professionalism and empathy
-Handle order issues, refunds, disputes, and escalations
-Maintain and organize support inboxes and ticketing systems
-Improve response time and customer satisfaction (CSAT)
-Follow and maintain SOPs, SLAs, and service standards
-Coordinate with teams to resolve customer concerns quickly
Tools & Systems:
I’m experienced with CRM and support platforms and can quickly adapt to your system:
-CRM & Helpdesk Tools
-Google Workspace & Microsoft Office
-Trello, Notion, Calendly
-Chat, email, and phone support systems
What Sets Me Apart:
-Strong background in banking, fraud handling, and dispute resolution
-Experience in handling escalations and sensitive customer issues
-Proven ability to work under pressure while maintaining quality
-Reliable, detail-oriented, and trusted with confidential data
If you need someone who can take customer support off your plate and do it right the first time, I’m ready to help.
Let’s work together.
Verified
