A committed and thriving individual with experienced in supporting business/store owners to save time by managing customer inquiries, order management and ensuring smooth day-to-day operation. A professional individual with a goal to provide fast, friendly, and professional support that improves customer satisfaction and keeps your business running efficiently.
**Customer Support Services**
• Email and live chat support
• Responding to customer inquiries professionally
• Order tracking and shipping updates
• Handling refunds, returns, and exchanges
• Resolving customer concerns and complaints
**eCommerce Virtual Assistant Support**
• Order processing and fulfillment support
• Product listing and product updates
• Inventory monitoring and updates
• Data entry and spreadsheet management
• Online research and administrative support
**Social Media Management**
• Managing business social media accounts
• Scheduling and posting content
• Responding to comments and messages
• Writing captions and basic content research
• Community engagement with followers
**Tools & Platform Proficiency**
• Shopify/WooCommerce – order management and product updates
• Zendesk/Salesforce – customer support tickets (emails/chat)
• Google Sheets – reports, tracking, and data management
• Google Docs – documentation and task instructions
• Google Calendar/Calendly - scheduling and track client's appointment
• Notion– task management
• Slack – team communication
• Zoom – meetings and collaboration
• Gmail - client's email communication
• Instagram – posting, comment replies, DM management
• Facebook – page management and engagement
• TikTok – basic posting and comment engagement
• KEAP - email marketing campaign
• ClickFunnels - sales and lead page creation
• WordPress LearnDash - course portal management and updates
• Stripe - e-payment account management (e.g., payments, disputes, refunds)
• QuickBooks Online - Bank & COA reconciliation
**Top Skills**
Customer Support<8efe80624d780eba0c6493ec45140364>;Email Support
Live Chat Support
eCommerce Support
Order Processing
Order Tracking
Refund & Returns Handling
Shopify
Product Listing
Data Entry
Virtual Assistance
Administrative Support
**Why hire me?**
- Clear and professional communication
- Fast learner and adaptable
- Detail-oriented and organized
- Reliable and responsive
- Focused on customer satisfaction and quality service
**Availability**
• Available for part-time or full-time work
• Flexible with different time zones
• Can start immediately
If you're looking for a reliable Virtual Assistant to support your eCommerce store, handle customer support, and manage social media, I would be happy to help your business run smoothly.
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