Highly experienced and results-oriented Level 3 Technical Support professional with a proven track record of resolving complex technical issues and providing exceptional customer service.
Adept at troubleshooting, root cause analysis, and collaborating with development teams to implement effective solutions.
Experienced in Identity and Access Management (IAM) with a proven track record of onboarding and offboarding access provisioning, file permissions, Azure Active Directory and On-Premise Active Directory.
Proficient in Entra ID, GPO, RBAC, SSO, MFA, and Domain Controllers.
Dedicated to ensuring system stability and user satisfaction.
