I’m a results-driven Customer Service & Operations Leader with over 14 years of combined experience in Quality Assurance, Team Management, and Process Optimization across various domains including content moderation, order management, and collections.
Throughout my career, I’ve led high-performing teams, driven quality metrics, and implemented data-backed strategies to improve performance and customer satisfaction. As a former Global Quality Lead and Service Delivery Team Lead, I’ve handled everything from auditing and coaching to workload balancing, stakeholder reporting, and root cause analysis.
I specialize in call and case quality monitoring, performance gap resolution, and team coaching, with a passion for building systems that ensure accuracy, efficiency, and service excellence.
Tools I’m proficient in include Microsoft Office Suite, Google Workspace, CRM tools, and QA reporting dashboards.
I’m now seeking remote opportunities where I can bring my leadership, analytical mindset, and passion for continuous improvement to help your business grow.
