I am a Customer Success and Renewal Manager with more than 10 years of experience helping businesses retain customers, manage renewals, grow existing accounts, and deliver exceptional customer experiences.
For the past several years, I have specialized in managing contract renewals for a global client base, maintaining high client retention, forecasting renewal pipelines, and identifying upsell and cross-sell opportunities. I work closely with sales, customer success, and support teams to ensure customers receive value throughout their journey.
My background also includes customer service, inbound and outbound sales, account management, collections, and technical support. These experiences have helped me develop strong communication, problem-solving, and relationship-building skills.
Some of the areas I can help with include:
• Customer Success
• Contract Renewals
• Client Retention
• Account Management
• CRM Management
• Customer Support (Email, Chat, Phone)
• B2B & B2C Sales
• Upselling and Cross-selling
• Pipeline Management
• Customer Onboarding
• Sales Support
• Reporting and Forecasting
I am dependable, detail-oriented, quick to learn new systems, and committed to delivering excellent service while helping businesses improve customer retention and long-term growth.
I am currently looking for a long-term remote opportunity where I can contribute my experience and continue building strong relationships with customers.
Verified
