Support Engineer with 9+ years of experience supporting SaaS platforms and Microsoft 365 environments. I specialize in i----------- investigation, escalation management, and root cause analysis, with hands-on experience troubleshooting APIs, integrations, and cloud-based systems.Currently at Zendesk, I handle complex platform issues, collaborate with Engineering teams, and contribute to documentation that improves resolution quality and customer satisfaction. I’ve also supported Microsoft 365 at scale, working with Exchange Online, SharePoint, Teams, and OneDrive in global support environments.Open to remote Support Engineer (L1/L2) and Technical Support Engineer roles.Skills: SaaS Support • Zendesk • Microsoft 365 • Integration Troubleshooting • I----------- Management • Escalations • SLA & CSAT
