Hi there! I'm ----------- - a results-driven professional with over 7 years of experience in customer service, business development, and virtual assistance. I've successfully transitioned from front-line customer support to Business Development Manager, helping companies grow their client base, improve service delivery, and increase revenue.
Throughout my career, I've worked with leading companies such as Teleperformance, Grab, Convergys/Concentrix, Optum, and Collabera, gaining hands-on experience in customer support, technical troubleshooting, admin tasks, and business development strategies.
I specialize in:
- Building strong customer journeys
- Generating leads and nurturing client relationships
- Creating process improvements to boost efficiency and profits
- Representing brands professionally in all interactions, both online and offline
Most recently, I worked as a Customer Journey Specialist and Business Development Executive, and was promoted to Business Development Manager, where I led client acquisition efforts, crafted proposals, managed CRM pipelines, and supported training service delivery. I'm passionate about building long-term partnerships and making remote collaboration easy and impactful.
Let's work together to make your operations run smoother and smarter!
Top Skills:
- Business Development & Sales Outreach
- Customer Journey Mapping
- Virtual Assistance (Email Management, Admin Tasks, Scheduling)
- Lead Generation & CRM Management (Zoho, Salesforce, HubSpot)
- Client Relations & Retention
- B2B Prospecting & Account Management
- Technical & Customer Support
- Proposal Writing & Market Research
- Cold Calling, Follow-ups, LinkedIn Messaging
- Microsoft Office Suite & Google Workspace
- Zendesk, Zenoti, Shopify, Gorgias
- Internet Research & Data Entry
- Excellent English Communication both written and spoken
- Fast Learner, Highly Adaptable, Results-Oriented
