A dedicated and organized Financial Management graduate with 3 years of experience in eCommerce customer service. Promoted to team leader for outstanding performance, I have successfully handled customer inquiries across email, chat, and phone channels. Proficient in delivering solutions to customer concerns, managing escalations, and fostering positive customer relationships. I am adaptable, with strong time management skills, and thrive in fast-paced environments.
Key Skills:
Exceptional communication (written and verbal) in English
Expertise in email, chat, and phone support for eCommerce platforms
Strong problem-solving and conflict resolution skills
Ability to manage and de-escalate customer complaints
Proficient in CRM tools like Reamaze, Salesforce, and Gorgias
Highly organized with attention to detail in data entry and record-keeping
Skilled in multitasking and prioritizing tasks under pressure
Team leadership experience with a focus on coaching and team development
Open to learning new tools, technologies, and processes
Experienced in handling social media moderation and managing negative feedback
I am seeking a long-term, full-time position where I can leverage my customer service expertise and contribute to business growth.
