Hello! I'm Jay-Ann, a reliable and detail-oriented Virtual Assistant with experience in customer service, social media management, and administrative support.
I am currently working as a Customer Service Representative and Social Media Manager for a beauty and wellness clinic while also assisting with administrative operations. My responsibilities include responding to customer inquiries, managing appointments, handling Facebook, Instagram, and TikTok accounts, creating engaging content and captions, editing photos and videos, and supporting daily clinic operations. I also manage client records, coordinate schedules, and ensure excellent customer service both online and in person.
In addition to my current role, I have previous experience as a Virtual Assistant, where I handled booking management, email and chat support, data entry, scheduling, reporting, and social media management.
I am highly organized, a fast learner, and committed to delivering quality work. I enjoy helping businesses stay organized, improve customer satisfaction, and grow their online presence.
My skills include:
Virtual Assistance
Customer Service (Email, Chat & Social Media)
Social Media Management
Content Creation & Copywriting
Canva & Video Editing
Appointment Scheduling
Administrative Support
Meta Business Suite
Microsoft Office & Google Workspace
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I take pride in being dependable, proactive, and easy to work with. If you're looking for someone who can support your business, provide excellent customer service, and effectively manage your social media, I'd be happy to be part of your team.
