I am a well organized, efficient and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard seeking additional responsibilities. I have worked in the BPO industry for over 10 years as a Customer Support, Sales, and Technical Support Representative for companies such as Comcast and Telstra. I have also done Virtual Assistant on Upwork for a couple of months .My genuine interest in building world class support and a high level standards has led me to become successful in my role as a Virtual Assistant, Technical Support, Customer Support and Sales Representative.
My goal has been always to exceed the expectations of both my employer as well as my customer.
Although the above is only a brief snapshot , this philosophy has served well in my professional career.
Skills
?Sale Representative?Previous technical support experience?Technical support escalations?Remote Technical Support?Customer technical support?Troubleshooting technical issues?Desktop Technical Support?Technical support and assistanceExperience
Teletech ( TSR/CSR ) ? October 18, 2010 – September 30, 2020
Teletech ( Sales Representative ) ? October 1 2020 – January 12, 2021
Transcom ( TSR/CSR/Sales Representative) - January 19, 2020 - July 30,2021
Upwork Virtual Assistant - January 2022
Achievements
Teletech ( TSR/CSR )- Top Agent in 2011Teletech ( TSR/CSR )- Top Agent Customer Satisfaction in 2011Teletech ( TSR/CSR )- Intern Supervisor in 2012Teletech ( TSR/CSR )- Promoted as Customer Satisfaction Consultant in 2014 Teletech ( TSR/CSR )- Promoted as Broadband Specialist in 2015 Teletech ( TSR/CSR ) - Top Agent Across all sites in 2019 Teletech ( Sales Representative ) - Top Agent December 2020 Transcom ( TSR/CSR) Top Agent in July 2021
Education
West Negros University
April 2010? Bachelor of Elementary Education
