Technical Writer | SOP & Process Documentation Specialist | Technical VA | 10 Years in Enterprise IT

Hi! I’m Kristine — a Technical Writer and Virtual Assistant with 10 years of experience in Enterprise IT Operations, Technical Documentation, and Administrative Support.

I specialize in creating clear, organized, and easy-to-follow SOPs, runbooks, workflows, user guides, and knowledge base documentation that help teams improve processes, reduce confusion, and stay efficient.

With my background as a Senior Network Engineer, I bring both technical expertise and strong communication skills. I’m highly detail-oriented, dependable, and comfortable working independently in fast-paced remote environments.

Here’s how I can help your business:

SOPs, runbooks, manuals, and KB documentation
Process mapping and workflow organization
Documentation cleanup and formatting
Administrative support and project coordination
Meeting minutes, reporting, and research tasks<8efe80624d780eba0c6493ec45140364>Email and task management
Technical writing and editing
Basic photo and video editing using Canva and CapCut
Light technical support and troubleshooting

Tools I use:
Jira, Confluence, ServiceNow, Asana, Trello, Google Workspace, Microsoft Office, Slack, Microsoft Teams, Canva, ChatGPT, and CapCut.

I’m available for part-time or full-time roles and open to working US night shift hours.

If you’re looking for someone reliable, organized, tech-savvy, and proactive, I’d love to help support your team and contribute to your business goals.