Hello! I'm Cielo Mae Balisacan, a highly organized and detail-oriented Virtual Assistant with more than 10 years of experience in customer service, administrative support, healthcare operations, team leadership, and home care coordination. Throughout my career, I have provided extensive support to healthcare professionals, clients, caregivers, and internal teams while ensuring operational efficiency and compliance.
My experience includes serving as a Staff Coordinator and EVV Compliance Specialist in the home care industry, where I managed caregiver schedules, monitored Electronic Visit Verification (EVV) compliance, reviewed caregiver clock-in and clock-out records, approved timesheets, assisted with payroll processing, and maintained compliance documentation using Therap and Caretap systems.
I am experienced in:
Virtual Assistance and Administrative Support<8efe80624d780eba0c6493ec45140364>Email and Calendar Management
Data Entry and Documentation
EVV Monitoring and Compliance Tracking
Caregiver Clock-In and Clock-Out Auditing
Timesheet Review and Approval
Payroll Support
Staff Scheduling and Coordination
Home Care Compliance Documentation
Customer Service via Phone, Email, and Chat
Report Preparation and Research
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Team Support and Training
In my previous leadership roles, I mentored employees, conducted training sessions, monitored team performance, prepared reports, managed client communications, and resolved operational issues while maintaining the highest level of professionalism and confidentiality.
I am known for being dependable, proactive, and resourceful. Whether it's managing administrative tasks, coordinating staff schedules, ensuring compliance requirements are met, or providing exceptional customer support, I take pride in delivering accurate work and helping businesses run smoothly.
If you're looking for a dedicated Virtual Assistant with healthcare, home care, staffing, payroll support, and compliance experience, I'd be happy to help your business stay organized, efficient, and compliant.
