Open to full-time or part-time remote work; flexible/async arrangements welcome.
Customer Support Specialist with 9 years of experience across Amazon, eBay, Netflix, and Poshmark, now combining that frontline operations background with AI and workflow automation.
I build practical automation systems using n8n, OpenAI, and Google Workspace to reduce repetitive support and operations work. My projects include AI lead qualification, appointment workflows, ticket routing, automated data logging, and integrations across Google Sheets, Calendar, and Gmail.
I’ve built and run an AI booking agent and an AI lead-scoring system as working end-to-end demos. Demos are available.
My advantage is that I understand both sides of the work: I know how customer support and operations actually function, and I can build the automation behind them. I work with REST APIs, webhooks, JSON, error handling, and workflow integrations, while bringing years of experience in customer communication, troubleshooting, escalations, and process improvement.
C2 English, fully remote-ready, and open to long-term roles where I can contribute across customer support, operations, AI automation, or a combination of all three.
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